by David
11. January 2011 21:23
The Vehicle and Operator Services Agency (VOSA) is proposing improvements to the way commercial vehicle tests are booked at VOSA testing stations, to provide a faster, more efficient service to the industry.
Currently customers book their tests using a combination of fax, email, post, over the counter at test stations or online. Under the new proposals bookings will be made using VOSA’s online test booking service or by telephone and payment can be made by credit or debit card, or through a pre-funded account.
VOSA’s Chief Executive Alastair Peoples said:
"We want to make booking a test faster and more efficient so that it is easier for the industry to be compliant. Enabling customers to book tests on-line and by telephone will help us achieve this and will make sure that our customers are receiving a consistently high level of service.”
Using the online or telephone service means that customers will be able to:
• check available dates and times at any VOSA test station making it easier for customers to get a test time that suits them;
• receive immediate confirmation so that they don’t need to spend time phoning or faxing VOSA;
• make secure payments.
This proposal does not change the way tests are booked at Authorised Test Facilities (ATFs) and Designated Premises (DPs).
The consultation will run from today until 9th March 2011 and is available here: www.vosa.gov.uk/consultationpapers
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